It seems’ that the benefits to a global rewards program software delivered through a Saas technology solution are endless!

So, what should you look for when sourcing the right global reward management technology to facilitate your client’s domestic and global reward programs? And what kinds of rewards should it offer?

When you partner with a Reward Solutions provider you need to have complete flexibility to configure reward catalogues to suit the many and diverse needs of your clients. Look to see that your solution provider offers a full API that enables you to browse, search and order reward catalog items as well as a dedicated portal access with features that include:

• Full review access to all catalog details, including pricing

• Create unique galleries / stores to meet your client or program requirements

• Control when a catalog is available to downstream systems or program

• Determine the currency for reward costing

• For international programs, how does the solution will manage all the currency conversion calculations – this is key and mistakes here carry a big price tag

Supplier data should be integrated either through a batch file process or though real-time APIs. In either scenario, the suppliers’ reward catalogs are kept up-to-date and maintained automatically. As additional reward catalogs are integrated into the reward API, they are automatically made available to you and your clients. This means seamless updates while minimizing costly and time consuming out of stocks as well as ensuring all pricing and currency fluctuations are being captured in a daily basis.

Suppliers should have their own login credentials that provide them access to their catalog, reward and order information. Worldwide suppliers can choose how they want to integrate both catalog/reward management and order management:

• SOAP-based API

• Secure ftp

• Manual

Your solutions provider should also provide a fully integrated in-bound call center providing Tier 2 support with live chat connections to key suppliers. Tier 2 customer support should be available in multiple languages to ensure you receive timely and accurate responses.

Program managers should have access a real-time order summary with real-time account balances to easily track the status and payment of their orders.

So where’s the Steak?

All this talk about technology and currencies really ignores the real reason we are doing this in the first place which is to motivate and change behavior. While the debate as to what delivers the best results is best left for another day – your reward provider should cover all key reward categories including:

Merchandise

On-Demand integration with leading online retailers provides the latest and most compelling rewards available while delivering the best selection, service and value.

Digital Rewards