Tag Archives: web hosting
5 Top Questions to Ask When Choosing a Web Host
Choosing a web host is probably one of the most important decisions you will make a business owner. Today, a website reflects so much on an individual business and hosting is an important part of that. You want to have a website that is accessible all the time and one that mirrors the values you promote as a business. You therefore need to have a web host that is reliable and takes their role and responsibility seriously. If you are new to the process of choosing a web host and setting up a website then the task can seem quite daunting. There are many technical terms and figuring out what is important can be confusing. Here are a few questions to ask your web host so you can make sure they are a reliable and efficient company for you to work with.
What Hosting Options Do They Offer?
Some hosting companies specialize only in one type of hosting. This could be either shared or dedicated hosting. Ask the web host if this is the case or if they offer both options. It is preferable to work with a company that has a wider range of services. The reason for this is that over time your business may grow and your hosting needs may change. A company that can offer you more than one type of hosting solution will be the better company to work with in the long run.
Can You Migrate Between Hosting Packages?
It is unlikely that your web hosting needs will stay the same over time. Having to change your web host simply because you need a larger hosting package can be time consuming and frustrating. It will also affect the design and operation of your website. Most reputable web hosts will give you the option to upgrade your web hosting package. The process should be relatively affordable and free of hassles. The web host should be able to assist you with an easy migration to your new package. They should also be able to make recommendations as to what type of package you should upgrade to.
What Servers Do They Use and When Were They Last Upgraded?
A reputable web host will be diligent about keeping up with technology. At the pace at which technology advances, web hosts should be upgrading their servers every year or two. If they leave it longer than that then it is possible that the technology they are using will become outdated. This can in turn affect the functionality of your website. They should also be able to give you specifics on the capacity of the servers. If they give you the names of the particular servers, you can quickly and easily read online reviews of the servers. This will allow you to establish if they are reliable machines.
Is There a Support Desk and When Are They Available?
A support desk is probably one of the most important aspects of web hosting. Even a business owner that has some technical knowledge will not have the same level of expertise as people who work in the industry on a daily basis. In addition, the help desk will have access to the server and is able to do diagnostics should any problems arise. Having access to an efficient helpdesk will help you maintain a professional website. Their hours of operation are important because your website will be online 24/7. If the support desk only operates during office hours, it may mean that problems with your website lie unattended for a period of time. Any time that your website is not operational reflects badly on your business. You therefore want to ensure that if there are any problems, you can get them quickly and easily resolved.
What Anti-Virus and Security Measures Do They Have in Place?
It is vital to have good security on your website, especially if you are being hosted on a shared server. Remember that your website is the face of your business. You want it therefore to be as professional as you are. You don’t want your clients logging into your website and then being concerned about the security of their personal details. You also do not want your website unknowingly spreading a virus. The web host should perform regular virus scans and take analytics of the server to make sure that it is clean and the risk of infection is minimized.
5 Top Questions to Ask When Choosing a Web Host
Choosing a web host is probably one of the most important decisions you will make a business owner. Today, a website reflects so much on an individual business and hosting is an important part of that. You want to have a website that is accessible all the time and one that mirrors the values you promote as a business. You therefore need to have a web host that is reliable and takes their role and responsibility seriously. If you are new to the process of choosing a web host and setting up a website then the task can seem quite daunting. There are many technical terms and figuring out what is important can be confusing. Here are a few questions to ask your web host so you can make sure they are a reliable and efficient company for you to work with.
What Hosting Options Do They Offer?
Some hosting companies specialize only in one type of hosting. This could be either shared or dedicated hosting. Ask the web host if this is the case or if they offer both options. It is preferable to work with a company that has a wider range of services. The reason for this is that over time your business may grow and your hosting needs may change. A company that can offer you more than one type of hosting solution will be the better company to work with in the long run.
Can You Migrate Between Hosting Packages?
It is unlikely that your web hosting needs will stay the same over time. Having to change your web host simply because you need a larger hosting package can be time consuming and frustrating. It will also affect the design and operation of your website. Most reputable web hosts will give you the option to upgrade your web hosting package. The process should be relatively affordable and free of hassles. The web host should be able to assist you with an easy migration to your new package. They should also be able to make recommendations as to what type of package you should upgrade to.
What Servers Do They Use and When Were They Last Upgraded?
A reputable web host will be diligent about keeping up with technology. At the pace at which technology advances, web hosts should be upgrading their servers every year or two. If they leave it longer than that then it is possible that the technology they are using will become outdated. This can in turn affect the functionality of your website. They should also be able to give you specifics on the capacity of the servers. If they give you the names of the particular servers, you can quickly and easily read online reviews of the servers. This will allow you to establish if they are reliable machines.
Is There a Support Desk and When Are They Available?
A support desk is probably one of the most important aspects of web hosting. Even a business owner that has some technical knowledge will not have the same level of expertise as people who work in the industry on a daily basis. In addition, the help desk will have access to the server and is able to do diagnostics should any problems arise. Having access to an efficient helpdesk will help you maintain a professional website. Their hours of operation are important because your website will be online 24/7. If the support desk only operates during office hours, it may mean that problems with your website lie unattended for a period of time. Any time that your website is not operational reflects badly on your business. You therefore want to ensure that if there are any problems, you can get them quickly and easily resolved.
What Anti-Virus and Security Measures Do They Have in Place?
It is vital to have good security on your website, especially if you are being hosted on a shared server. Remember that your website is the face of your business. You want it therefore to be as professional as you are. You don’t want your clients logging into your website and then being concerned about the security of their personal details. You also do not want your website unknowingly spreading a virus. The web host should perform regular virus scans and take analytics of the server to make sure that it is clean and the risk of infection is minimized.
Should You Take Notice of Web Hosting Comments?
There is a temptation to look at web hosting comments, see a few negative items relating to a particular host and dismiss them but this can be a mistake. When reading web hosting comments it is useful to bear in mind the following:
* The services provided by hosting companies do differ. There is no point in complaining about lack of support for a particular technology if this was never promised in the first place.
* Users will generally complain more readily than they will praise so it would be surprising if there were no negative web hosting comments about a host.
* The bigger the hosting company the more negative comments you would expect to see.
* Many negative web hosting comments would not have been necessary if users had read the Terms of Service (although some hosts could make the key terms clearer on their web sites).
When looking at web hosting comments about the major hosting companies I was struck by how many are about financial, contractual and support issues rather than technical issues. These can be:
Cancellations: Sometimes there is a procedure to follow which is set-out in the TOS. Not following this results in delays.
Domain Names (and cancellations): When a domain name is included in the package it has to be paid for if you cancel, even under a money back guarantee. This is spelt out in the TOS but the website may only say that the money back guarantee relates to hosting costs and the implication of this is lost on some users. Failure to get a full refund generates some of the more angry web hosting comments.
Renewals: Most hosts issue coupons/offer discounts but these apply to new customers only. Renewals are charged at the host’s standard rates, some websites do not make this clear.
Definition of “Unlimited”: Most hosts offer unlimited bandwidth, storage, databases etc. but whilst it clearly cannot be taken literally, definitions of “Unlimited” are vague. The use of unlimited does keep things simple and hosting companies know that most users will only use a small amount of resources. However we are talking about shared hosting so if a site does get busy it cannot be allowed to take resources to the detriment of other users. At this point you have to rely on the hosting company to deal with this reasonably. Of course users in this position will see the host as unreasonable and will probably post negative web hosting comments.
Backups: Hosting companies usually state that backups are the responsibility of the user. Whilst they do generally backup their shared servers periodically they do not accept any liability for lost data (not unreasonable given the low costs of hosting). Clearly anyone can suffer a hardware failure so you could be unlucky with any host.
To make sure you do not end up writing negative web hosting comments I suggest reading the TOS of your host thoroughly and taking your own regular backups.