Tag Archives: telephone
Why Upgrade Your Telephone System
Why Upgrade Your Current Business Telephone System
There are so many solutions out there when it comes to telephone systems for business, it can sometimes be difficult for businesses to correctly asses the telecommunications market for an effective solution. With leading brands such as Panasonic, NEC, Samsung, Cisco, Avaya, LG, BT, Yealink & much more it can be confusing. Whenever your business considers upgrading the telephone system ask yourself this question. Does the phone system meet your requirements/ expectations?
Signs You Need To Upgrade Your Telephone System
Due to the ever changing nature of telephony & technology, both customer and business requirements are frequently evolving.
& 10003; Your business phone system is unable to grow alongside your business.
& 10003; Your business telephone system has a lack of features.
& 10003; Your enterprise has a system for each facility.
& 10003; Poor or crackly voice calls.
& 10003; Cant cope with large amounts of call volume.
& 10003; Your telephone system is not compatible with VoIP.
& 10003; Your system system will not support mobile telecommunications
Things To Consider For A Telephone System Upgrade
& 10003; How could your current phone system operate in the manner you would like it to.
& 10003; How can you improve the communications infrastructure in your business.
& 10003; Does your business require dect or desk based telephones.
& 10003; Could your business benefit from Cloud, VoIP & SIP future-proofed telephony.
& 10003; Is there any specific features that your business would like to take advantage of.
& 10003; If your current telephone system stopped functioning, is it covered by maintenance.
& 10003; Could your business benefit from Unifying its Communications.
Features & Functionalities To Consider When Upgrading Your Telephone System
& 10003; Call Recording
Call recording can aid your business to improve & monitor its communications infrastructure, monitor your staffs performance with call recording which will help the training process. Also in-wake of the recent hoax communications Schools & Academies have been receiving, call recording has helped to protect Schools from hoax terrorist threats.
& 10003; Call Reporting
Call reporting, again can help your business to analyse & improve the current telecommunication infrastructure. Has your business ever missed call? Was that missed call a potential opportunity? With call reporting you can manage your sales staff & in-coming inquiries, i.e. how long does it take for an in-coming inquiry to be answered. Call reporting within the sales environment can help your business identify the efficiency of the person on the telephone.
& 10003; Computer Telephony Integration
Computer telephony integration refers to a set of technologies which allows your business to incorporate telephony into any given computer. CTI solutions allow businesses to become much more efficient as there is a sense of increased mobility within the workplace, this has been proven within many industries.
& 10003; Call Conferencing
With call conferencing your business can eliminate the need for face to face meetings/ discussions. By simply communicating through teleconferencing, your business will negate the need of having to make multiple phone calls. Simply make one call and conference all the needed recipients into the call. In many cases it saves time, money and helps businesses avoid situations of miscommunication.
& 10003; Music On Hold
In some cases 34% of callers who hang up will not call back, or even that 54% of callers believe that a business sounds more professional if there is bespoke professional music & or messaging playing. Music on hold is key for businesses, impress your clients with bespoke music & informative messaging.
How Can My Business Benefit From A Telephone System Upgrade?
We would advise any business to review your communications if the set-up no longer meets your requirements. If the system is dated and no longer meets the needs of the business, it is time to review your communications. We would also advise businesses to consider upgrading their telephone system due to the ISDN & Analogue line switch off set for 2025, all businesses will need to be migrated to Cloud, SIP or VoIP by 2025. You could upgrade your telephone system now & take full advantage of a system that is future-proofed which incorporates the latest features, which in turn helps improve efficiency & productivity of the business.
Why Upgrade Your Telephone System
Why Upgrade Your Current Business Telephone System
There are so many solutions out there when it comes to telephone systems for business, it can sometimes be difficult for businesses to correctly asses the telecommunications market for an effective solution. With leading brands such as Panasonic, NEC, Samsung, Cisco, Avaya, LG, BT, Yealink & much more it can be confusing. Whenever your business considers upgrading the telephone system ask yourself this question. Does the phone system meet your requirements/ expectations?
Signs You Need To Upgrade Your Telephone System
Due to the ever changing nature of telephony & technology, both customer and business requirements are frequently evolving.
& 10003; Your business phone system is unable to grow alongside your business.
& 10003; Your business telephone system has a lack of features.
& 10003; Your enterprise has a system for each facility.
& 10003; Poor or crackly voice calls.
& 10003; Cant cope with large amounts of call volume.
& 10003; Your telephone system is not compatible with VoIP.
& 10003; Your system system will not support mobile telecommunications
Things To Consider For A Telephone System Upgrade
& 10003; How could your current phone system operate in the manner you would like it to.
& 10003; How can you improve the communications infrastructure in your business.
& 10003; Does your business require dect or desk based telephones.
& 10003; Could your business benefit from Cloud, VoIP & SIP future-proofed telephony.
& 10003; Is there any specific features that your business would like to take advantage of.
& 10003; If your current telephone system stopped functioning, is it covered by maintenance.
& 10003; Could your business benefit from Unifying its Communications.
Features & Functionalities To Consider When Upgrading Your Telephone System
& 10003; Call Recording
Call recording can aid your business to improve & monitor its communications infrastructure, monitor your staffs performance with call recording which will help the training process. Also in-wake of the recent hoax communications Schools & Academies have been receiving, call recording has helped to protect Schools from hoax terrorist threats.
& 10003; Call Reporting
Call reporting, again can help your business to analyse & improve the current telecommunication infrastructure. Has your business ever missed call? Was that missed call a potential opportunity? With call reporting you can manage your sales staff & in-coming inquiries, i.e. how long does it take for an in-coming inquiry to be answered. Call reporting within the sales environment can help your business identify the efficiency of the person on the telephone.
& 10003; Computer Telephony Integration
Computer telephony integration refers to a set of technologies which allows your business to incorporate telephony into any given computer. CTI solutions allow businesses to become much more efficient as there is a sense of increased mobility within the workplace, this has been proven within many industries.
& 10003; Call Conferencing
With call conferencing your business can eliminate the need for face to face meetings/ discussions. By simply communicating through teleconferencing, your business will negate the need of having to make multiple phone calls. Simply make one call and conference all the needed recipients into the call. In many cases it saves time, money and helps businesses avoid situations of miscommunication.
& 10003; Music On Hold
In some cases 34% of callers who hang up will not call back, or even that 54% of callers believe that a business sounds more professional if there is bespoke professional music & or messaging playing. Music on hold is key for businesses, impress your clients with bespoke music & informative messaging.
How Can My Business Benefit From A Telephone System Upgrade?
We would advise any business to review your communications if the set-up no longer meets your requirements. If the system is dated and no longer meets the needs of the business, it is time to review your communications. We would also advise businesses to consider upgrading their telephone system due to the ISDN & Analogue line switch off set for 2025, all businesses will need to be migrated to Cloud, SIP or VoIP by 2025. You could upgrade your telephone system now & take full advantage of a system that is future-proofed which incorporates the latest features, which in turn helps improve efficiency & productivity of the business.
What Is An Internal Telephone System?
The telecommunications industry can be very confusing, terms such as ISDN, VoIP, SIP, PBX PSTN etc. There are many abbreviations of the same term. Within this article we detail what an internal business telephone system is & how it can benefit your business.
What Is An Internal Telephone System?
An internal phone system refers to an telephone line which communicates to the PBX. The PBX refers to a private branch exchange where the phone lines communicate directly to the system to allow telephony functionality, as well as internal & external communication. Always review your business telephone systems & keep them up to date with technology.
How Does An Internal Telephone System Function?
An internal phone system functions by incorporating a number of internals lines connected to the PBX, this allows employees within the office to make internal & external calls free of charge, this is by use of a phone extension for example dial 201 to speak to Dave, or press 9 to dial out to make an external call. When a call from outside of the office comes in it is transferred & connected to the public switch telephone network, then lines will seek to answer that call. Telephone systems are key to your businesses communications.
Benefits Of An Internal Telephone System?
One of the most significant advantages of incorporating such technologies is the high levels of efficiency, your phone systems are crucial, it is one of the most effective methods to establish coordinated communication at a low cost:
& 10003; Improve communications between employees within the office
& 10003; Cost effective & efficient
& 10003; Allow for business flexibility
& 10003; Improved customer communication
& 10003; Connect sites across the country
& 10003; Feature rich
Internal Phone Systems Suitability
The internal telephone system can be a useful asset to all businesses, they tend to jell well with medium sized enterprises or businesses who have multiple offices across the country. Enterprises whos main operation it is to provide consulting services can benefit from a internal phone system. This technology is not just suited to medium sized businesses or businesses with multiple locations, they can be installed within a business which has 2-25 extensions who might have plans to grow or remain the same. ISDN support will be switched off in 2025, your phone systems will need to be digital and ran through VoIP, SIP or Cloud.