Tag Archives: support
Why Do You Need Access to Support from Your Web Hosting Provider? (Page 1 of 2)
With most hosting providers, tech support comes as a standard as part of the hosting package; however, the standard and quality of the tech support provider is often what defines a good or bad web host. For many business owners, they leave the technical side of the website up to the web designer. They therefore don’t necessarily understand why having reliable tech support is so important. If, however, you are a smaller business, you may have had the need to call the support desk in which case you will know how valuable it is to have a helpful and friendly voice on the other end of the line.
Day and Night Accessibility
Your web host should have a support desk that is accessible 24/7. You should be able to reach them by email or telephone at any time of day or night. Many people may ask why the 24 hour accessibility is important. Your website is accessible around the globe 24 hours a day, 7 days a week. If clients browsing the web try to log onto your website and it’s down, they may think you are no longer in business or they may simply get frustrated when they can’t access web pages. That just creates a bad impression of your company. Customer expectations are so high these days with technology making websites ever more efficient that if a website is not working properly, they usually just go onto the next company. If there is a problem with your website, no matter how small, you need to be able to fix it right away. Usually, you need to be able to contact the web host to find out if it is a server problem or a problem just with your website. This is why it is important for them to be accessible 24/7.
Technical Expertise
Even for many web designers, there are times when they need to consult the expertise of web hosting providers. Your web host service provider can glance at the server on which your site is hosted and troubleshoot to see if there are any problems. This can save you and your web designer many hours of hassle trying to find the problem on your website. A good web hosting provider will also have advanced technical expertise. They can give you advice when needed and help you find solutions to any hassles you are experiencing with your website. This expertise can prove to be very valuable when you are trying to decide what hosting package best suits your needs and if you need to upgrade your website at any stage.
Website Maintenance
For most types of hosting packages, your web host service provider is responsible for maintaining the server on which your website is hosted. This means that they check and make sure that all the operating systems of the server are functional. This is important to your website because, without proper maintenance, the website can slow down and become problematic. Part of the maintenance is to ensure that the anti-virus protection is current and active. This is particularly important if you have a shared hosting package. A virus that gets into one website can infiltrate other websites on the shared server if the server is not properly maintained. If you suspect that you may have a virus or spyware on your website, you can contact the web host support desk and ask them to run some diagnostics. Their superior knowledge and systems should be able to help you pinpoint the problem.
What Specifically is Internet Hosting?
Web hosting is really a company that enables, folks, organizations and corporations to construct their own site and have it stored and connected towards the Net by means of a server. You can find quite a few elements concerned with webhosting and this post will explain to you the way in which webhosting functions so that you can have a very far better knowledge of it and hopefully develop into a lot more conscious within your demands if that you are preparing to build a website and pick a web internet hosting support company.
Initially enable’s start out with wanting how The web works and what a community is. A network is basically a group of pcs linked to consume other by way of means of your communication route including cables or wireless details. The Internet is essentially a world system of several personal computer networks, allowing people from all through the planet to communicate with the other person. When individuals are related to the Net, they might use a word wide web browser these types of Firefox, Netscape or Internet explorer to view facts of numerous web sites.
Following allow’s have a look at what a area brand is. A domain term, also called a url, is the world-wide-web deal with that customers variety into their browser to provide up the contents that belong to that area. For instance, yahoo.com is usually a domain title for that Net’s largest investigation motor. You’ll be able to decide to register a domain brand very first using a registrar or it is possible to acquire your area brand by way of your internet internet hosting corporation.
You also really should recognize what a server is. Your area would consist of several pages that make up your site like a total. These pages are stored using a pc termed a server. The server can be a portion from the network of computer systems linked to the Internet that enables Web people to acquire information of one’s web site anywhere within the world at anytime.
So now that you simply fully grasp how The web functions, allow’s have a look at the function of website hosting support providers. These are firms which will provide you a support to help you post website pages towards the world-wide-web. Word wide web hosting company companies have their own servers and technologies to generally be constantly connected for the Net 24/7. You acquire accessibility to their servers and may upload your site details and details inside the form of net pages. Your world-wide-web pages can then be viewed by 1000’s of folks across the globe.
You will find some internet internet hosting suppliers which can be far better than other individuals. If you’re taking a look at selecting a word wide web internet hosting remedy for the internet site consider these important features of website internet hosting:
Bandwidth, which determines the velocity of your respective web site loading time its capabilities of handling a considerable volume of visitors.
Net space, this figure out how much house your website can use up on their server.
Uptime guarantee, which displays the reliability of the internet hosting service provider to host your site 24/7. An uptime of 99.9% is preferable.
cPanel internet hosting, the sort of manage panel software package utilized for you to deal with your website. cPanel is essentially the most well-known and has good capabilities to aid you with all factors of area hosting.
They’re some of your most important things to think about, but not all. People may possibly involve selling price, organization credibility and support.
In conclusion, if you want your website being produced readily available for other men and women to find out you then have to upload or copy your site onto a server that may be continually linked for the Net. Net hosting is often a program that may be provided by website internet hosting companies to execute these kinds of projects. Net internet hosting ideas may well also offer other features such as cost-free email accounts for your web page, simple document uploading choices and area title registration.
Web Hosting Comments – What Do They Tell Us?
It is interesting to sit and read user web hosting comments about various hosting companies. Obviously there are some companies that provide a poor service and attract a lot of negative comments but looking at the top companies the key difference seems to be the quality of support and how it is delivered.
The top companies seem to receive overwhelmingly positive web hosting comments from their customers and even the ones with many negative reviews still have some very satisfied customers.
When customers get angry and post very negative web hosting comments the issue is usually not that a problem occurred but that the support team were unhelpful and unable to resolve it. It is highly likely that if the initial problem had been resolved properly the users would have written a positive review rather than a negative one.
As hosting is a long distance purchase (maybe in another country) users feel powerless if they are being ignored and vent their feelings by telling the world to avoid their appalling host.
Apart from complaints about their site being down for one reason or another many negative web hosting comments are about financial matters. This often relates to cancellations and refunds.
It would be very interesting to hear the hosting companies side of some of these web hosting comments as I can see that in some cases they were simply applying the conditions set out in their Terms of Service. These, for example, set out the process for cancellation and what refunds will be given. One particular issue seems to be cancellations where a domain name is included in the package. A host’s website may say that a money back guarantee relates to hosting costs (i.e there is a charge for the domain name) but many users think a “money back guarantee” is just that.
It is normal for users of shared hosting to be responsible for their own backups. This does not mean that hosts will not take backups but that they do it without accepting any liability for lost data. It is clear from several web hosting comments that many users do not understand this.
All this reinforces my view that the most important criteria to apply when choosing a hosting company is the quality of their support (assuming of course that they meet your technical requirements). You must expect support to be available 24/7 by telephone as well as email and probably chat and you want to see good web hosting comments about the support from existing users. It is also well worthwhile reading the Terms of Service, you will then be aware of any “hidden” charges and what the responsibilities of each party are.