Tag Archives: phone

Why Upgrade Your Telephone System

Why Upgrade Your Current Business Telephone System

There are so many solutions out there when it comes to telephone systems for business, it can sometimes be difficult for businesses to correctly asses the telecommunications market for an effective solution. With leading brands such as Panasonic, NEC, Samsung, Cisco, Avaya, LG, BT, Yealink & much more it can be confusing. Whenever your business considers upgrading the telephone system ask yourself this question. Does the phone system meet your requirements/ expectations?

Signs You Need To Upgrade Your Telephone System

Due to the ever changing nature of telephony & technology, both customer and business requirements are frequently evolving.

& 10003; Your business phone system is unable to grow alongside your business.
& 10003; Your business telephone system has a lack of features.
& 10003; Your enterprise has a system for each facility.
& 10003; Poor or crackly voice calls.
& 10003; Can’t cope with large amounts of call volume.
& 10003; Your telephone system is not compatible with VoIP.
& 10003; Your system system will not support mobile telecommunications

Things To Consider For A Telephone System Upgrade

& 10003; How could your current phone system operate in the manner you would like it to.
& 10003; How can you improve the communications infrastructure in your business.
& 10003; Does your business require dect or desk based telephones.
& 10003; Could your business benefit from Cloud, VoIP & SIP future-proofed telephony.
& 10003; Is there any specific features that your business would like to take advantage of.
& 10003; If your current telephone system stopped functioning, is it covered by maintenance.
& 10003; Could your business benefit from Unifying its Communications.

Features & Functionalities To Consider When Upgrading Your Telephone System

& 10003; Call Recording

Call recording can aid your business to improve & monitor its communications infrastructure, monitor your staffs performance with call recording which will help the training process. Also in-wake of the recent hoax communications Schools & Academies have been receiving, call recording has helped to protect Schools from hoax terrorist threats.

& 10003; Call Reporting

Call reporting, again can help your business to analyse & improve the current telecommunication infrastructure. Has your business ever missed call? Was that missed call a potential opportunity? With call reporting you can manage your sales staff & in-coming inquiries, i.e. how long does it take for an in-coming inquiry to be answered. Call reporting within the sales environment can help your business identify the efficiency of the person on the telephone.

& 10003; Computer Telephony Integration

Computer telephony integration refers to a set of technologies which allows your business to incorporate telephony into any given computer. CTI solutions allow businesses to become much more efficient as there is a sense of increased mobility within the workplace, this has been proven within many industries.

& 10003; Call Conferencing

With call conferencing your business can eliminate the need for face to face meetings/ discussions. By simply communicating through teleconferencing, your business will negate the need of having to make multiple phone calls. Simply make one call and conference all the needed recipients into the call. In many cases it saves time, money and helps businesses avoid situations of miscommunication.

& 10003; Music On Hold

In some cases 34% of callers who hang up will not call back, or even that 54% of callers believe that a business sounds more professional if there is bespoke professional music & or messaging playing. Music on hold is key for businesses, impress your clients with bespoke music & informative messaging.

How Can My Business Benefit From A Telephone System Upgrade?

We would advise any business to review your communications if the set-up no longer meets your requirements. If the system is dated and no longer meets the needs of the business, it is time to review your communications. We would also advise businesses to consider upgrading their telephone system due to the ISDN & Analogue line switch off set for 2025, all businesses will need to be migrated to Cloud, SIP or VoIP by 2025. You could upgrade your telephone system now & take full advantage of a system that is future-proofed which incorporates the latest features, which in turn helps improve efficiency & productivity of the business.

Legally obtain evidence and protect yourself through Digital Forensics

So you want to know what your spouse or partner has been up to? Do they delete text messages and other communication? Sure there are programs out there that can be installed on the device, but you should know that it is illegal according to Title 18 of US Federal Law to take such actions. Therefore, if you’re needing this evidence to protect yourself financially or to prove their infidelity in a court of law, this illegal intrusion will make the evidence inadmissible and you could face wire tapping charges.

By now, you’ve suspected your spouse or partner is cheating or you probably wouldn’t be reading this article. They’ve become more secretive when using their cell phone or computer and something doesn’t feel quite right. Perhaps they’ve placed a passcode on their device whereas before they’ve left it open for you to look at. Now they carry it into the bathroom with them when they take a shower or they duck around the corner to answer a call. The truth is that these are all possible signs of infidelity. It used to be “lipstick on the collar” was the 1 sign… Today, it’s odd and obsessive cell phone behavior. As a committed partner in the relationship, YOU HAVE A RIGHT TO KNOW. I say that with conviction because some folks would have you believe that looking at your partner’s cell phone or computer activity is an invasion of their privacy. I would contend that if your spouse has been with someone else, their expectation of privacy has been diminished. Why? Because they have potentially put the health and well-being of you and the family in jeopardy. How? Well, for starters, they could contract an STD and pass it along to you. In addition, when a cheating spouse is seeing someone else, they typically spend jointly earned money on the paramour. This directly effects the financial situation of the home. Also, a relationship of this type puts undue strain on the marriage and adversely effects the children, if you have them. This is why I believe you should know.

But how do you go about getting the evidence you need legally? The answer is Digital Forensics. Digital Forensics is a process whereby a professional that has the equipment and the expertise can acquire logical and physical (deleted) data from electronic devices. It’s legal because you are NOT acquiring or intercepting live communication or communication in motion. Spyware or monitoring software does this exactly and can get you in a lot of trouble AND can potentially lose your case for you. You may have the answers by using this software, but it will be no good to you in legal proceedings. I must also warn you that most of the spyware available on the open market are difficult to install. NONE of them can be installed remotely – believe me when I say this. We have tested many of them. A “smart phone” (i.e. iPhone & Android) must be either “jailbroken” or “rooted” to allow these applications to be installed and work properly. This, in and of itself, is not always possible because the OS developers are constantly updating their firmware to prevent such applications from being installed. This is why your iPhone or Android seems to always have a software update. These updates are sent out to devices to patch these security flaws.

Now you’re asking yourself: “Well, how do I get my souse’s device examined??”

The only way a device can be examined is by a professional with the tools and knowledge to acquire and image of the device’s memory. The professional must have physical possession of the device for a period of time to obtain the image. Digital Forensics cannot be done remotely on cell phone. On computers, it can be done remotely, sometimes, although it’s not preferred.

If you ever find yourself in this situation, reach out to a professional like myself for advice and direction.

Legally obtain evidence and protect yourself through Digital Forensics

So you want to know what your spouse or partner has been up to? Do they delete text messages and other communication? Sure there are programs out there that can be installed on the device, but you should know that it is illegal according to Title 18 of US Federal Law to take such actions. Therefore, if you’re needing this evidence to protect yourself financially or to prove their infidelity in a court of law, this illegal intrusion will make the evidence inadmissible and you could face wire tapping charges.

By now, you’ve suspected your spouse or partner is cheating or you probably wouldn’t be reading this article. They’ve become more secretive when using their cell phone or computer and something doesn’t feel quite right. Perhaps they’ve placed a passcode on their device whereas before they’ve left it open for you to look at. Now they carry it into the bathroom with them when they take a shower or they duck around the corner to answer a call. The truth is that these are all possible signs of infidelity. It used to be “lipstick on the collar” was the 1 sign… Today, it’s odd and obsessive cell phone behavior. As a committed partner in the relationship, YOU HAVE A RIGHT TO KNOW. I say that with conviction because some folks would have you believe that looking at your partner’s cell phone or computer activity is an invasion of their privacy. I would contend that if your spouse has been with someone else, their expectation of privacy has been diminished. Why? Because they have potentially put the health and well-being of you and the family in jeopardy. How? Well, for starters, they could contract an STD and pass it along to you. In addition, when a cheating spouse is seeing someone else, they typically spend jointly earned money on the paramour. This directly effects the financial situation of the home. Also, a relationship of this type puts undue strain on the marriage and adversely effects the children, if you have them. This is why I believe you should know.

But how do you go about getting the evidence you need legally? The answer is Digital Forensics. Digital Forensics is a process whereby a professional that has the equipment and the expertise can acquire logical and physical (deleted) data from electronic devices. It’s legal because you are NOT acquiring or intercepting live communication or communication in motion. Spyware or monitoring software does this exactly and can get you in a lot of trouble AND can potentially lose your case for you. You may have the answers by using this software, but it will be no good to you in legal proceedings. I must also warn you that most of the spyware available on the open market are difficult to install. NONE of them can be installed remotely – believe me when I say this. We have tested many of them. A “smart phone” (i.e. iPhone & Android) must be either “jailbroken” or “rooted” to allow these applications to be installed and work properly. This, in and of itself, is not always possible because the OS developers are constantly updating their firmware to prevent such applications from being installed. This is why your iPhone or Android seems to always have a software update. These updates are sent out to devices to patch these security flaws.

Now you’re asking yourself: “Well, how do I get my souse’s device examined??”

The only way a device can be examined is by a professional with the tools and knowledge to acquire and image of the device’s memory. The professional must have physical possession of the device for a period of time to obtain the image. Digital Forensics cannot be done remotely on cell phone. On computers, it can be done remotely, sometimes, although it’s not preferred.

If you ever find yourself in this situation, reach out to a professional like myself for advice and direction.