Tag Archives: may
Why Do You Need Access to Support from Your Web Hosting Provider? (Page 1 of 2)
With most hosting providers, tech support comes as a standard as part of the hosting package; however, the standard and quality of the tech support provider is often what defines a good or bad web host. For many business owners, they leave the technical side of the website up to the web designer. They therefore don’t necessarily understand why having reliable tech support is so important. If, however, you are a smaller business, you may have had the need to call the support desk in which case you will know how valuable it is to have a helpful and friendly voice on the other end of the line.
Day and Night Accessibility
Your web host should have a support desk that is accessible 24/7. You should be able to reach them by email or telephone at any time of day or night. Many people may ask why the 24 hour accessibility is important. Your website is accessible around the globe 24 hours a day, 7 days a week. If clients browsing the web try to log onto your website and it’s down, they may think you are no longer in business or they may simply get frustrated when they can’t access web pages. That just creates a bad impression of your company. Customer expectations are so high these days with technology making websites ever more efficient that if a website is not working properly, they usually just go onto the next company. If there is a problem with your website, no matter how small, you need to be able to fix it right away. Usually, you need to be able to contact the web host to find out if it is a server problem or a problem just with your website. This is why it is important for them to be accessible 24/7.
Technical Expertise
Even for many web designers, there are times when they need to consult the expertise of web hosting providers. Your web host service provider can glance at the server on which your site is hosted and troubleshoot to see if there are any problems. This can save you and your web designer many hours of hassle trying to find the problem on your website. A good web hosting provider will also have advanced technical expertise. They can give you advice when needed and help you find solutions to any hassles you are experiencing with your website. This expertise can prove to be very valuable when you are trying to decide what hosting package best suits your needs and if you need to upgrade your website at any stage.
Website Maintenance
For most types of hosting packages, your web host service provider is responsible for maintaining the server on which your website is hosted. This means that they check and make sure that all the operating systems of the server are functional. This is important to your website because, without proper maintenance, the website can slow down and become problematic. Part of the maintenance is to ensure that the anti-virus protection is current and active. This is particularly important if you have a shared hosting package. A virus that gets into one website can infiltrate other websites on the shared server if the server is not properly maintained. If you suspect that you may have a virus or spyware on your website, you can contact the web host support desk and ask them to run some diagnostics. Their superior knowledge and systems should be able to help you pinpoint the problem.
How to thwart the Barbarian Spyware!
Today,on most internet user’s computers, we have the ability to employ software, along with our intelligence, to prevent viruses and spyware. To put this article into proper perspective, we’ll use Medieval defense tactics.
This is accomplished by 3 methods. First, a firewall… ‘The Castle Moat’ so to speak. A firewall can’t see inside your computer beforehand though, so if any viruses or spyware were present before the firewall was installed then its of no use. Of course, its extremely good at preventing new attacks.
Second, a anti-virus program…. ‘The Castle Drawbridge! They will not provide much help with spyware, but good virus protection is as desirable as one of Avaris’s dreams! One drawback can be the updates, of course.If you’ve just updated Wednesday night and a virus hits the next day, then you may not be protected till next Wednesday night, and by then it may be too late. If you’re smart, you will have signed up for email alerts with the provider, or even better, you’ll have a anti-virus program that has a real time update feature. I get the tingles when I see that little pop-up saying a update is available and click here. Its downloaded ,installed, and updated in about 20 seconds! A new virus or Trojan or God forbid, a new keylogger can hit the internet and spread in a matter of days, and I’m sure this must make the definition writers lives a living hell. I have great admiration for them as they could have been wealthy doctors, but they have chosen to help us… the end users. (moment of silence here)
Last, we have anti-spyware programs,’The Flaming oil’! (my favorite). Their update features are like the anti-virus programs, so you have to be as vigilant with this method of defense too as you would be with the others. I’ve heard there are people out there that don’t even know when their updates run, or even if its configured to do so! I refuse to believe this sordid rumor!
So you’ve got your defenses set up, you’re looking good. But the best defense is a good offense, attack! That’s what some organizations do. They prowl the net looking for websites that harbor drive-by downloads, URL Re-Directing and such. When they find them, they shut them down, or report them so effective protection can be manufactured. These people have my sincere thanks for what they do. With identity theft on the rise and Websense reporting that the average computer has 28 items of Spyware on it, we need all the help we can get. Oh sure, you’re saying not my computer ! Well, lets discuss those little boxes that you click “I Agree” to when you download something. Do you read the entire statement? This is one way spyware has become so rampant, because so many downloads have extra software included in them. These can be harmful to your computers well being. KeyLoggers, popups, adware, malware… Need I go on? So my idea is that we need these shining knights from the castle to journey forth on a quest. They will be little robots or spiders like the search engines use. They will be given absolute power over harmful programs they find. They will be like Gort in the movie “The Day the Earth Stood Still”. Dell recently reported that 12% of their calls were for spyware damage, Microsoft says half of their reports of system crashes are caused by spyware. These calls cost these companies millions of dollars in revenue, which they then pass the costs of onto us, the consumers. Who knows, if viruses and spyware ever get controlled, the average computer may only cost a dollar!
How to thwart the Barbarian Spyware!
Today,on most internet user’s computers, we have the ability to employ software, along with our intelligence, to prevent viruses and spyware. To put this article into proper perspective, we’ll use Medieval defense tactics.
This is accomplished by 3 methods. First, a firewall… ‘The Castle Moat’ so to speak. A firewall can’t see inside your computer beforehand though, so if any viruses or spyware were present before the firewall was installed then its of no use. Of course, its extremely good at preventing new attacks.
Second, a anti-virus program…. ‘The Castle Drawbridge! They will not provide much help with spyware, but good virus protection is as desirable as one of Avaris’s dreams! One drawback can be the updates, of course.If you’ve just updated Wednesday night and a virus hits the next day, then you may not be protected till next Wednesday night, and by then it may be too late. If you’re smart, you will have signed up for email alerts with the provider, or even better, you’ll have a anti-virus program that has a real time update feature. I get the tingles when I see that little pop-up saying a update is available and click here. Its downloaded ,installed, and updated in about 20 seconds! A new virus or Trojan or God forbid, a new keylogger can hit the internet and spread in a matter of days, and I’m sure this must make the definition writers lives a living hell. I have great admiration for them as they could have been wealthy doctors, but they have chosen to help us… the end users. (moment of silence here)
Last, we have anti-spyware programs,’The Flaming oil’! (my favorite). Their update features are like the anti-virus programs, so you have to be as vigilant with this method of defense too as you would be with the others. I’ve heard there are people out there that don’t even know when their updates run, or even if its configured to do so! I refuse to believe this sordid rumor!
So you’ve got your defenses set up, you’re looking good. But the best defense is a good offense, attack! That’s what some organizations do. They prowl the net looking for websites that harbor drive-by downloads, URL Re-Directing and such. When they find them, they shut them down, or report them so effective protection can be manufactured. These people have my sincere thanks for what they do. With identity theft on the rise and Websense reporting that the average computer has 28 items of Spyware on it, we need all the help we can get. Oh sure, you’re saying not my computer ! Well, lets discuss those little boxes that you click “I Agree” to when you download something. Do you read the entire statement? This is one way spyware has become so rampant, because so many downloads have extra software included in them. These can be harmful to your computers well being. KeyLoggers, popups, adware, malware… Need I go on? So my idea is that we need these shining knights from the castle to journey forth on a quest. They will be little robots or spiders like the search engines use. They will be given absolute power over harmful programs they find. They will be like Gort in the movie “The Day the Earth Stood Still”. Dell recently reported that 12% of their calls were for spyware damage, Microsoft says half of their reports of system crashes are caused by spyware. These calls cost these companies millions of dollars in revenue, which they then pass the costs of onto us, the consumers. Who knows, if viruses and spyware ever get controlled, the average computer may only cost a dollar!