Tag Archives: cost

Third-Party Support: The Next Generation of ERP Support

Annual software support and maintenance for enterprise software is a cost that many companies have to face on a yearly basis. Companies can easily spend millions of dollars on software support and maintenance contracts every year, resulting in a significant strain on IT budgets and man-hours. Software support provided by the software vendor also typically forces very expensive and sometimes unnecessary upgrades or migrations along with customer service support that may not be top-notch.

Many organizations are pleased with their software solution, but less so with their solution’s maintenance plan. Companies want to get their money’s worth as far as value goes and should feel free to choose a vendor that will meet their needs. This is where a perfectly viable and proven choice comes into place: a third-party support provider.

When choosing third-party support there are three principal benefits that a company stands to receive. These are responsive service, personalized and tailored software support solutions, and cost-effectiveness. These three elements are probably three of the most important when it comes to software support (or, really, any type of support for that matter). You have to be able to depend on your support team and trust the services they are providing for you. And of course all of this should be provided at a cost that will fit your company’s budget.

High-quality third-party support provides responsive service, which is a primary necessity to have from any software support provider. With traditional software vendors, response times can be long and access to technical experts can be limited. Third-party support companies are geared more towards client satisfaction and delivering high-quality ultra-responsive service. Another feature of top-notch third-party support services is that they offer personalized support solutions. Unlike traditional software vendors, who usually only offer one-size fits all solutions, third-party support offers flexible and accommodating system support to fit your needs; for example, third-party support providers may provide fixes for your customized code — a service typically not provided by standard software vendor support programs.. The last benefit and probably the most important is cost-effectiveness. Deciding to work with third-party support can mean saving around 50 percent in annual support fees. And when dealing with enterprise-class software systems, a 50-percent savings is considerable. With most third-party support vendors there are no forced upgrades, migrations or support penalty fees.

Software support should be accommodating and the cost should equal the value. Third-party support offers an array of benefits and is a viable option for any company that feels as if they are paying too much for their system support and maintenance.

Outsourcing Managed Document Review

Managed document review can aid you in your discovery process prior to a trial. As opposed to the discovery process after a trial, of course. Discovery is a critical part of any legal case, but in large corporate or class action cases, discovery can be extremely involved. If Bill Gates or Warren Buffet happen to be your client, cost isn’t an issue, but most of us aren’t fortunate enough to represent individuals with bottomless pockets. Inevitably the question arises, should you cut cost on discovery and allocate more resources to trying cases.

Cutting costs on discovery seems stupid, at least superficially. A single key piece of evidence can be the difference in a trial. Overlooking that piece of evidence can be catastrophic.

One problem in huge cases is that there are so many documents to assay that it is impossible to do if the client is billed at standard attorney rates.

Enter the managed document review process. You farm the task of reviewing documents to a third party source which bills at much lower rates. You specify parameters telling them exactly what they are looking for and what can be ignored. They separate the wheat from the chafe, leaving a much smaller pool of documents for you or your legal staff to review.

Managed document review is not infallible. If you are worried about extremely sensitive disclosures which may be highly damaging to a client, letting third parties examine documents is unwise. Smart reviewers must be used, but the smart the reviewers, the higher the cost.

For specialized subjects like science or accounting, cheap managed review is sometimes not possible. This is because only highly paid experts can even understand the documents. There is a duality in this situation. As even a lawyer can’t understand such documents, managed review by experts must be used.

There are document review companies in nations like India, where highly educated individuals accept low wages Americans never would. This can be a good option, but if be aware that if documents have not been scanned, then they must be shipped, which can be risky. Transferring documents electronically is far preferable.

More and more, converting documents to computerized files is preferred. High speed scanners rapidly convert documents into computer files, and then OCR is run. OCR stands for optical character recognition software, and it converts scanned images into readable text. Documents must still be read, but searches of documents using keywords is still very helpful.

Some lawyers view managed document review as a profit drain, and figure it is better to just have staff review documents and bill the client. A markup can be charged for the service. Also, the client doesn’t have to be told the task was farmed out, and can be unwittingly billed at standard legal prices.

Outsourcing Managed Document Review

Managed document review can aid you in your discovery process prior to a trial. As opposed to the discovery process after a trial, of course. Discovery is a critical part of any legal case, but in large corporate or class action cases, discovery can be extremely involved. If Bill Gates or Warren Buffet happen to be your client, cost isn’t an issue, but most of us aren’t fortunate enough to represent individuals with bottomless pockets. Inevitably the question arises, should you cut cost on discovery and allocate more resources to trying cases.

Cutting costs on discovery seems stupid, at least superficially. A single key piece of evidence can be the difference in a trial. Overlooking that piece of evidence can be catastrophic.

One problem in huge cases is that there are so many documents to assay that it is impossible to do if the client is billed at standard attorney rates.

Enter the managed document review process. You farm the task of reviewing documents to a third party source which bills at much lower rates. You specify parameters telling them exactly what they are looking for and what can be ignored. They separate the wheat from the chafe, leaving a much smaller pool of documents for you or your legal staff to review.

Managed document review is not infallible. If you are worried about extremely sensitive disclosures which may be highly damaging to a client, letting third parties examine documents is unwise. Smart reviewers must be used, but the smart the reviewers, the higher the cost.

For specialized subjects like science or accounting, cheap managed review is sometimes not possible. This is because only highly paid experts can even understand the documents. There is a duality in this situation. As even a lawyer can’t understand such documents, managed review by experts must be used.

There are document review companies in nations like India, where highly educated individuals accept low wages Americans never would. This can be a good option, but if be aware that if documents have not been scanned, then they must be shipped, which can be risky. Transferring documents electronically is far preferable.

More and more, converting documents to computerized files is preferred. High speed scanners rapidly convert documents into computer files, and then OCR is run. OCR stands for optical character recognition software, and it converts scanned images into readable text. Documents must still be read, but searches of documents using keywords is still very helpful.

Some lawyers view managed document review as a profit drain, and figure it is better to just have staff review documents and bill the client. A markup can be charged for the service. Also, the client doesn’t have to be told the task was farmed out, and can be unwittingly billed at standard legal prices.