Tag Archives: communications
Why Upgrade Your Telephone System
Why Upgrade Your Current Business Telephone System
There are so many solutions out there when it comes to telephone systems for business, it can sometimes be difficult for businesses to correctly asses the telecommunications market for an effective solution. With leading brands such as Panasonic, NEC, Samsung, Cisco, Avaya, LG, BT, Yealink & much more it can be confusing. Whenever your business considers upgrading the telephone system ask yourself this question. Does the phone system meet your requirements/ expectations?
Signs You Need To Upgrade Your Telephone System
Due to the ever changing nature of telephony & technology, both customer and business requirements are frequently evolving.
& 10003; Your business phone system is unable to grow alongside your business.
& 10003; Your business telephone system has a lack of features.
& 10003; Your enterprise has a system for each facility.
& 10003; Poor or crackly voice calls.
& 10003; Cant cope with large amounts of call volume.
& 10003; Your telephone system is not compatible with VoIP.
& 10003; Your system system will not support mobile telecommunications
Things To Consider For A Telephone System Upgrade
& 10003; How could your current phone system operate in the manner you would like it to.
& 10003; How can you improve the communications infrastructure in your business.
& 10003; Does your business require dect or desk based telephones.
& 10003; Could your business benefit from Cloud, VoIP & SIP future-proofed telephony.
& 10003; Is there any specific features that your business would like to take advantage of.
& 10003; If your current telephone system stopped functioning, is it covered by maintenance.
& 10003; Could your business benefit from Unifying its Communications.
Features & Functionalities To Consider When Upgrading Your Telephone System
& 10003; Call Recording
Call recording can aid your business to improve & monitor its communications infrastructure, monitor your staffs performance with call recording which will help the training process. Also in-wake of the recent hoax communications Schools & Academies have been receiving, call recording has helped to protect Schools from hoax terrorist threats.
& 10003; Call Reporting
Call reporting, again can help your business to analyse & improve the current telecommunication infrastructure. Has your business ever missed call? Was that missed call a potential opportunity? With call reporting you can manage your sales staff & in-coming inquiries, i.e. how long does it take for an in-coming inquiry to be answered. Call reporting within the sales environment can help your business identify the efficiency of the person on the telephone.
& 10003; Computer Telephony Integration
Computer telephony integration refers to a set of technologies which allows your business to incorporate telephony into any given computer. CTI solutions allow businesses to become much more efficient as there is a sense of increased mobility within the workplace, this has been proven within many industries.
& 10003; Call Conferencing
With call conferencing your business can eliminate the need for face to face meetings/ discussions. By simply communicating through teleconferencing, your business will negate the need of having to make multiple phone calls. Simply make one call and conference all the needed recipients into the call. In many cases it saves time, money and helps businesses avoid situations of miscommunication.
& 10003; Music On Hold
In some cases 34% of callers who hang up will not call back, or even that 54% of callers believe that a business sounds more professional if there is bespoke professional music & or messaging playing. Music on hold is key for businesses, impress your clients with bespoke music & informative messaging.
How Can My Business Benefit From A Telephone System Upgrade?
We would advise any business to review your communications if the set-up no longer meets your requirements. If the system is dated and no longer meets the needs of the business, it is time to review your communications. We would also advise businesses to consider upgrading their telephone system due to the ISDN & Analogue line switch off set for 2025, all businesses will need to be migrated to Cloud, SIP or VoIP by 2025. You could upgrade your telephone system now & take full advantage of a system that is future-proofed which incorporates the latest features, which in turn helps improve efficiency & productivity of the business.
Unifi Communications achieves Advanced Video Specialization from Cisco in the UK
London 02/06/2016 In response to rising demand for video conferencing solutions, Unifi Communications have announced today that they have achieved Advanced Video Specialization status from Cisco. This specialisation recognises Unifi Communications as having fulfilled the stringent training and qualification requirements set by Cisco to provide end-to-end business phone systems and collaboration solutions, such as Cisco Business Edition 6000.
Video conferencing is becoming the tool for all organisations wanting to enable all of their stakeholders to work together more effectively. It is being adopted quickly and the demand for innovative, user-centric video endpoints is ramping up for every mid-sized business in the UK.
Based on Eel Pie Island in Twickenham and with nearly 15 years experience as a Cisco partner, Unifi Communications have made a name for themselves supporting clients ranging in size from 20 to 2,500 employees to communicate with colleagues and customers more quickly, from any device.
Advanced Video and Collaboration Solutions for our customers
Following years of steadily increasing investment, Cisco have been named as a leader in Gartner’s Magic Quadrant for delivering simple, innovative, and connected user experience and they are revolutionising the communications market with video conferencing solutions that encompass mobile devices, desktop phones and video endpoints to the most advanced room and immersive systems.
“As part of our commitment to our customers, Unifi Communications continually invest time in training to achieve the highest levels of expertise so we can deliver differentiated business value by offering the range of advanced Unified Communications and Video Collaboration solutions that our customers require”, comments Managing Director Rob Coleman.
A business consultant for the most advanced communication trends
The Cisco Advanced Video Specialization indicates that Unifi Communications are a dedicated team of professionals, providing an end-to-end service that translates into cost-effective solutions, including a broad portfolio of network infrastructure, security, Cisco phone systems, wireless products and advanced collaboration solutions such as Cisco Business Edition 6000, Contact Centre and video conferencing based around Cisco TelePresence.
This is supported by Cisco Expressway, which is designed specifically to enable remote and mobile workers to communicate more effectively with their office-based colleagues by using their device of choice, or a mobile app such as Cisco Jabber.
As a highly responsive, customer-focused small business, Unifi Communications service portfolio spans the entire Service Delivery Lifecycle – from design, fulfilment, deployment and integration through to maintenance, operational support and managed services.
Rob Coleman adds “Unifi’s success has been built on technical expertise and a commitment to outstanding customer service. Our successful implementations of Cisco Business Edition 6000 and TelePresence solutions have proven that our on-going commitment to Cisco gives our customers the confidence that they are dealing with a reliable partner who offer only the most appropriate Cisco collaboration, networking and video solutions for their requirements.
Their bond with Cisco also provides Unifi Communications with an award-winning partner program to deliver financial strength, with the ability to address budget constraints thanks to Cisco Capital; technical support, with a 24-hour response time for problem resolution and 24-hour on-site response capabilities and an industry-leading portfolio of products and services to provide their customers with an unparalleled offer in the business phone systems market.
Unifi Communications achieves Advanced Video Specialization from Cisco in the UK
London 02/06/2016 In response to rising demand for video conferencing solutions, Unifi Communications have announced today that they have achieved Advanced Video Specialization status from Cisco. This specialisation recognises Unifi Communications as having fulfilled the stringent training and qualification requirements set by Cisco to provide end-to-end business phone systems and collaboration solutions, such as Cisco Business Edition 6000.
Video conferencing is becoming the tool for all organisations wanting to enable all of their stakeholders to work together more effectively. It is being adopted quickly and the demand for innovative, user-centric video endpoints is ramping up for every mid-sized business in the UK.
Based on Eel Pie Island in Twickenham and with nearly 15 years experience as a Cisco partner, Unifi Communications have made a name for themselves supporting clients ranging in size from 20 to 2,500 employees to communicate with colleagues and customers more quickly, from any device.
Advanced Video and Collaboration Solutions for our customers
Following years of steadily increasing investment, Cisco have been named as a leader in Gartner’s Magic Quadrant for delivering simple, innovative, and connected user experience and they are revolutionising the communications market with video conferencing solutions that encompass mobile devices, desktop phones and video endpoints to the most advanced room and immersive systems.
“As part of our commitment to our customers, Unifi Communications continually invest time in training to achieve the highest levels of expertise so we can deliver differentiated business value by offering the range of advanced Unified Communications and Video Collaboration solutions that our customers require”, comments Managing Director Rob Coleman.
A business consultant for the most advanced communication trends
The Cisco Advanced Video Specialization indicates that Unifi Communications are a dedicated team of professionals, providing an end-to-end service that translates into cost-effective solutions, including a broad portfolio of network infrastructure, security, Cisco phone systems, wireless products and advanced collaboration solutions such as Cisco Business Edition 6000, Contact Centre and video conferencing based around Cisco TelePresence.
This is supported by Cisco Expressway, which is designed specifically to enable remote and mobile workers to communicate more effectively with their office-based colleagues by using their device of choice, or a mobile app such as Cisco Jabber.
As a highly responsive, customer-focused small business, Unifi Communications service portfolio spans the entire Service Delivery Lifecycle – from design, fulfilment, deployment and integration through to maintenance, operational support and managed services.
Rob Coleman adds “Unifi’s success has been built on technical expertise and a commitment to outstanding customer service. Our successful implementations of Cisco Business Edition 6000 and TelePresence solutions have proven that our on-going commitment to Cisco gives our customers the confidence that they are dealing with a reliable partner who offer only the most appropriate Cisco collaboration, networking and video solutions for their requirements.
Their bond with Cisco also provides Unifi Communications with an award-winning partner program to deliver financial strength, with the ability to address budget constraints thanks to Cisco Capital; technical support, with a 24-hour response time for problem resolution and 24-hour on-site response capabilities and an industry-leading portfolio of products and services to provide their customers with an unparalleled offer in the business phone systems market.