Tag Archives: businesses
Digital Phone Systems Vs Analog Phone Systems
Digital Phone Systems Vs Analog Phone Systems
What is a digital phone system?
A digital phone system works by routing call traffic over IP (Internet Protocol), you would then use a IP phone/ handset. Digital phone systems use the (Internet Protocol) to send and receive voice communications.
What is a analog phone system?
This is the most commonly incorporated type of system, analog phone systems use POTS (Plain Old Telephone Service) networks. For example a NEC SL1100 phone system running over a traditional ISDN or analog line.
What are the key differences between Digital vs Analog phone systems?
& 10003; Analog systems
Analog phone systems have been around for many years, they are extremely reliable and traditional. Analog systems have supported businesses for decades, analog is built on copper line with POTS. When it comes to voice quality analog solutions are extremely effective and even incorporate basic features such as, on hold, redial, speed dial and mute.
& 10003; Digital systems
Where digital phone systems are concerned they are much more modern. Digital phone systems are designed to incorporate a vast amount of features and capabilities. Digital runs through VoIP (Voice Over Internet Protocol), a digital system can incorporate features such as, music on hold, VoIP integration and API integration,
What Solution Should Small Businesses Choose?
Small businesses will want to save capital, we would recommend small businesses to implement a digital phone system as they are extremely cost effective. Cut out line rental and route call traffic across your broadband service. We would however suggest that all small businesses that are interested in moving to digital phone systems ensure that their broadband service is reliable, digital systems are broadband hungry and heavily rely on a stable connection, we would only suggest moving to digital/ VoIP if your broadband is strong and reliable. If Fiber to the cabinet is not available in your area and you have a poor connection, we would suggest that your business implements a cost effective PBX system or a SIP solution.
& 10003; Final Things To Consider
NEC SL1100 phone systems are great for being cost effective as are Panasonic NS700 systems. VoIP is the future of telephony especially since BT will no longer support ISDN and analog lines in 2025. This means all business will need to go digital i.e. VoIP or SIP. At some point you will need to make the switch towards digital!
Why Upgrade Your Telephone System
Why Upgrade Your Current Business Telephone System
There are so many solutions out there when it comes to telephone systems for business, it can sometimes be difficult for businesses to correctly asses the telecommunications market for an effective solution. With leading brands such as Panasonic, NEC, Samsung, Cisco, Avaya, LG, BT, Yealink & much more it can be confusing. Whenever your business considers upgrading the telephone system ask yourself this question. Does the phone system meet your requirements/ expectations?
Signs You Need To Upgrade Your Telephone System
Due to the ever changing nature of telephony & technology, both customer and business requirements are frequently evolving.
& 10003; Your business phone system is unable to grow alongside your business.
& 10003; Your business telephone system has a lack of features.
& 10003; Your enterprise has a system for each facility.
& 10003; Poor or crackly voice calls.
& 10003; Cant cope with large amounts of call volume.
& 10003; Your telephone system is not compatible with VoIP.
& 10003; Your system system will not support mobile telecommunications
Things To Consider For A Telephone System Upgrade
& 10003; How could your current phone system operate in the manner you would like it to.
& 10003; How can you improve the communications infrastructure in your business.
& 10003; Does your business require dect or desk based telephones.
& 10003; Could your business benefit from Cloud, VoIP & SIP future-proofed telephony.
& 10003; Is there any specific features that your business would like to take advantage of.
& 10003; If your current telephone system stopped functioning, is it covered by maintenance.
& 10003; Could your business benefit from Unifying its Communications.
Features & Functionalities To Consider When Upgrading Your Telephone System
& 10003; Call Recording
Call recording can aid your business to improve & monitor its communications infrastructure, monitor your staffs performance with call recording which will help the training process. Also in-wake of the recent hoax communications Schools & Academies have been receiving, call recording has helped to protect Schools from hoax terrorist threats.
& 10003; Call Reporting
Call reporting, again can help your business to analyse & improve the current telecommunication infrastructure. Has your business ever missed call? Was that missed call a potential opportunity? With call reporting you can manage your sales staff & in-coming inquiries, i.e. how long does it take for an in-coming inquiry to be answered. Call reporting within the sales environment can help your business identify the efficiency of the person on the telephone.
& 10003; Computer Telephony Integration
Computer telephony integration refers to a set of technologies which allows your business to incorporate telephony into any given computer. CTI solutions allow businesses to become much more efficient as there is a sense of increased mobility within the workplace, this has been proven within many industries.
& 10003; Call Conferencing
With call conferencing your business can eliminate the need for face to face meetings/ discussions. By simply communicating through teleconferencing, your business will negate the need of having to make multiple phone calls. Simply make one call and conference all the needed recipients into the call. In many cases it saves time, money and helps businesses avoid situations of miscommunication.
& 10003; Music On Hold
In some cases 34% of callers who hang up will not call back, or even that 54% of callers believe that a business sounds more professional if there is bespoke professional music & or messaging playing. Music on hold is key for businesses, impress your clients with bespoke music & informative messaging.
How Can My Business Benefit From A Telephone System Upgrade?
We would advise any business to review your communications if the set-up no longer meets your requirements. If the system is dated and no longer meets the needs of the business, it is time to review your communications. We would also advise businesses to consider upgrading their telephone system due to the ISDN & Analogue line switch off set for 2025, all businesses will need to be migrated to Cloud, SIP or VoIP by 2025. You could upgrade your telephone system now & take full advantage of a system that is future-proofed which incorporates the latest features, which in turn helps improve efficiency & productivity of the business.
Why Upgrade Your Telephone System
Why Upgrade Your Current Business Telephone System
There are so many solutions out there when it comes to telephone systems for business, it can sometimes be difficult for businesses to correctly asses the telecommunications market for an effective solution. With leading brands such as Panasonic, NEC, Samsung, Cisco, Avaya, LG, BT, Yealink & much more it can be confusing. Whenever your business considers upgrading the telephone system ask yourself this question. Does the phone system meet your requirements/ expectations?
Signs You Need To Upgrade Your Telephone System
Due to the ever changing nature of telephony & technology, both customer and business requirements are frequently evolving.
& 10003; Your business phone system is unable to grow alongside your business.
& 10003; Your business telephone system has a lack of features.
& 10003; Your enterprise has a system for each facility.
& 10003; Poor or crackly voice calls.
& 10003; Cant cope with large amounts of call volume.
& 10003; Your telephone system is not compatible with VoIP.
& 10003; Your system system will not support mobile telecommunications
Things To Consider For A Telephone System Upgrade
& 10003; How could your current phone system operate in the manner you would like it to.
& 10003; How can you improve the communications infrastructure in your business.
& 10003; Does your business require dect or desk based telephones.
& 10003; Could your business benefit from Cloud, VoIP & SIP future-proofed telephony.
& 10003; Is there any specific features that your business would like to take advantage of.
& 10003; If your current telephone system stopped functioning, is it covered by maintenance.
& 10003; Could your business benefit from Unifying its Communications.
Features & Functionalities To Consider When Upgrading Your Telephone System
& 10003; Call Recording
Call recording can aid your business to improve & monitor its communications infrastructure, monitor your staffs performance with call recording which will help the training process. Also in-wake of the recent hoax communications Schools & Academies have been receiving, call recording has helped to protect Schools from hoax terrorist threats.
& 10003; Call Reporting
Call reporting, again can help your business to analyse & improve the current telecommunication infrastructure. Has your business ever missed call? Was that missed call a potential opportunity? With call reporting you can manage your sales staff & in-coming inquiries, i.e. how long does it take for an in-coming inquiry to be answered. Call reporting within the sales environment can help your business identify the efficiency of the person on the telephone.
& 10003; Computer Telephony Integration
Computer telephony integration refers to a set of technologies which allows your business to incorporate telephony into any given computer. CTI solutions allow businesses to become much more efficient as there is a sense of increased mobility within the workplace, this has been proven within many industries.
& 10003; Call Conferencing
With call conferencing your business can eliminate the need for face to face meetings/ discussions. By simply communicating through teleconferencing, your business will negate the need of having to make multiple phone calls. Simply make one call and conference all the needed recipients into the call. In many cases it saves time, money and helps businesses avoid situations of miscommunication.
& 10003; Music On Hold
In some cases 34% of callers who hang up will not call back, or even that 54% of callers believe that a business sounds more professional if there is bespoke professional music & or messaging playing. Music on hold is key for businesses, impress your clients with bespoke music & informative messaging.
How Can My Business Benefit From A Telephone System Upgrade?
We would advise any business to review your communications if the set-up no longer meets your requirements. If the system is dated and no longer meets the needs of the business, it is time to review your communications. We would also advise businesses to consider upgrading their telephone system due to the ISDN & Analogue line switch off set for 2025, all businesses will need to be migrated to Cloud, SIP or VoIP by 2025. You could upgrade your telephone system now & take full advantage of a system that is future-proofed which incorporates the latest features, which in turn helps improve efficiency & productivity of the business.